Shipping Info

ONLOCK Fulfillment

1

Fulfillment

It takes 2–7 business days to create a product and fulfill an order

ONLOCK Shipping

2

Shipping

Shipping time depends on product availability and delivery destination

ONLOCK Delivery

3

Delivery

Once an order is fulfilled and shipped, it’s delivered to the end address

T-shirts, tank tops, 3/4 sleeve shirts, long sleeve shirts, polo shirts, crop tops:

Country

Shipping Time*

Single product*

Additional product

Flag of United StatesUnited States
4-9 business days $3.99 $1.50
Flag of Costa RicaCosta Rica
6-8 business days $8.99 $3.00
Flag of CanadaCanada
5-8 business days $6.29 $1.60
Flag of MexicoMexico
11-13 business days $8.99 $3.00
Flag of EarthWorldwide
10-21 business days $3.99-8.99 $1.50-3.00

 

Hoodies, sweatshirts, jackets, sweatpants, joggers:

Country

Shipping Time*

Single product*

Additional product

Flag of United StatesUnited States
8-11 business days $6.99 $2.00
Flag of Costa RicaCosta Rica
6-8 business days $13.99 $5.00
Flag of CanadaCanada
16-19 business days $9.29 $2.10
Flag of MexicoMexico
11-13 business days $13.99 $5.00
Flag of EarthWorldwide
10-21 business days $6.99-13.99 $2.00-5.00

 

Youth T-shirts, all-over print shirts, hoodies, baby bibs, leggings, baby bodysuits, swimwear:

Country

Shipping Time*

Single product*

Additional product

Flag of United StatesUnited States
8-11 business days $3.99 $1.50
Flag of Costa RicaCosta Rica
6-8 business days $8.99 $3.00
Flag of CanadaCanada
16-19 business days $6.29 $1.60
Flag of MexicoMexico
11-13 business days $8.99 $3.00
Flag of EarthWorldwide
10-21 business days $3.99-8.99 $1.50-3.00

 

Hats, snapbacks, trucker hats, 5-panel hats, mesh hats, beanies, bucket hats, visors, all-over print beanies:

Country

Shipping Time*

Single product*

Additional product

Flag of United StatesUnited States
7-10 business days $3.99 $1.50
Flag of Costa RicaCosta Rica
5-7 business days $8.99 $3.00
Flag of CanadaCanada
5-8 business days $6.29 $1.60
Flag of MexicoMexico
10-12 business days $8.99 $3.00
Flag of EarthWorldwide
10-21 business days $3.99-8.99 $1.50-3.00

* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. Go to the Product Catalog and select an item for more precise fulfillment and delivery times.

Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout for exact shipping calculations.

To get the shipping cost for an order with one product, go to the selling region table above and find the category with your desired product. Take a look at the Single product column—that’s the total shipping cost.

Example: The cost of shipping one t-shirt to the USA is $3.99.

Items that are grouped together under one shipping category have the same shipping rates. For example, t-shirts and tanks are in one category, and sweatshirts and sweatpants are in another. Please note that some categories, like Bags, are separated into subcategories with different shipping rates.

To calculate the shipping cost for an order with two or more products from the same category, go to the shipping rates tables above and find the category with your products.

Take a look at the Single product column—that’s the shipping cost for an order containing only one product. Then look at the Additional product column and add that price to the one in the Single product column. That’s it!

Example:

  1. You get an order for a t-shirt and a hat going to Costa Rica.
  2. Check the Single product column; it’s $8.99 to ship the t-shirt to Costa Rica.
  3. Check the Additional product column; it’s an extra $3.00 to ship the hat.
  4. Add the two together, and the total cost for shipping to Costa Rica is $11.99.
  5. If you add another t-shirt and hat to that order; it’s an extra $3.00 to ship the t-shirt and an extra $3.00 to ship the hat.
  6. Add the four products together, and the total cost for shipping to Costa Rica is $15.99.

Products that are not grouped together under a category count as different products in terms of shipping rates. For example, hoodies and all-over print leggings, or tote bags and backpacks are in separate categories with different pricing.

To calculate the shipping cost for an order with products from different categories, go to the shipping rates tables above and find the categories with your products. See which of your products has the highest shipping cost in the Single product column, and use that as a base. Then, to cover the second product, add that product category’s Additional product price. That’s it!

Example:

  1. You get an order for a hoodie and a hat going to the USA.
  2. Check the categories for the products. The hoodie is in the Hoodies, sweatshirts, jackets, and pants category, and the hat is in the Hats, embroidered hats, snapbacks, beanies and visors category.
  3. Check which product category has the higher Single product price. It’s $6.99 for the hoodie and $3.99 for the hat, so here the hoodie will be your base price.
  4. Check the Additional product column from the Hats, embroidered hats, snapbacks, beanies and visors category; it’s $1.50 for the USA.
  5. Add the Single product price for the hoodie and the Additional product price for the hat together. The total shipping cost is $8.49 for the USA.

These products ship separately from others due to packaging differences:

  • snapback hats, trucker hats, dad hats/baseball caps, and visors
  • backpacks
  • mugs
  • stickers
  • posters
  • framed posters
  • canvas
  • keychains and pet tags
  • water bottles
  • notebooks

To calculate the shipping cost for an order that contains two or more products from this list that are in the same category, like three mugs or a keychain and a pet tag, you can refer to the question: How do I calculate shipping costs for additional products from the same category?

To calculate the shipping cost for orders with products that ship separately and are in different product categories, add the shipping prices from the Single product column of both products’ categories.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us through our website contact form with your order number.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch with us through our website contact form.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please get in touch with us through our website contact form within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!